The Impact of Service Quality on The Efficiency of the Hotel Business

Authors

  • Екатерина Андреевна Епикова South Federal University

Keywords:

quality of service, hospitality, hotel business, quality management

Abstract

The article discusses the basic principles of service quality management, analyzes the theory of service quality management specialists in quality management. A "guest questionnaire" has been developed that allows customers to assess the importance and perceived quality of service for each specific factor.

Downloads

Published

2019-12-31

Issue

No. 4 (2019): Journal "U". Economy. Management. Finance. 4/2019

Section

Practice-Oriented Papers in Economics and Management

How to Cite

The Impact of Service Quality on The Efficiency of the Hotel Business. (2019). "Journal "U". Economy. Management. Finance.", 4, 153-158. https://portal-u.ru/index.php/journal/article/view/260