The Role of RPA in Optimizing an Organization's Business Processes: The Synergy of Human Capital and Digital Assistants

Abstract

The relevance of implementing RPA (Robotic Process Automation) in the context of the digital economy is examined, along with its impact on company efficiency, productivity, and economic performance. The significance of synergy between software robots and employees for improving the quality of management decisions, reducing costs, and accelerating operations is emphasized. The risks of RPA implementation are considered, associated with insufficient process standardization, the need for personnel training, and robot maintenance.